OUR COMMITMENT TO YOU

We will attempt to give you a refund or exchange on every item purchased at any Decoraport store or website: www.decoraport.ca when you bring in your original receipt. When you don't have your receipt, we will offer a receipt look-up. Receipt look-up enables Decoraport to verify credit or debit card purchases within 90 days of the date of purchase.

RETURNS POLICY

Unopened items in original packaging returned with a receipt within 90 days of purchase will receive a refund to the original method of payment or will receive an exchange. You must inspect thoroughly your articles at the time of delivery. Damages or defects must be reported within 72 hours of delivery.

Valid photo ID may be required to confirm this information.

WHERE TO RETURN PRODUCTS

Products can be returned or exchanged at any Decoraport store within 90 days of purchase. Use our Store Locator to find the store nearest you.

EXCHANGES

Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to any Decoraport store within 90 days, in its original condition and packaging, with your receipt. See our Returns Policy for complete details, including exclusions and exceptions. Use our Store Locator to find the store nearest you.

Exceptions

There are some exceptions to our Returns Policy. These include:

  • Returns, exchanges or warranties on an item without a receipt may not be accepted.
  • A defective item is subject to the manufacturer’s warranty and will be repaired or replaced.
  • Electronics (home audio & video, personal audio & video, cameras & accessories, communications) may only be returned within 30 days. All other rules apply.
  • Auto electronics (backup cameras, Bluetooth, car audio, GPS, inverters, portable DVD, remote starters, satellite radio) may only be returned within 14 days. All other rules apply.
  • Ink cartridges, media, and memory cards, books, DVDs, CDs, mattresses and portable beds may only be returned if unopened. All other rules apply.
  • Live goods must be returned to original store of purchase.
  • Special order hard parts and specific application automotive parts must be returned to original store of purchase.

Exclusions

Some products at Decoraport are non-refundable and non-exchangeable. These include:

  • Gift Cards
  • Tinted paint and stain products
  • Products cut to length or modified
  • Magazines
  • Firearms
  • Ammunition
  • Fireworks
  • Clearance or final sale merchandise
  • Custom products

Further details are available in store at Customer Service.