SHIPPING POLICY

1. Shipping Options:
   
   • Standard Delivery. We use Canada Post/UPS/Fedex for delivery.
   • Scheduled Delivery. We use Home Delivery Carriers/UPS/Fedex for delivery.
   • Pick up in our warehouse. ID and invoice are required for picking up.
2. Pre-Sale Estimated Delivery Time:
   Estimated Delivery Time is the ocean shipping time for the goods arriving at our warehouse. 5 days before arrival, we will confirm the exact arrival time on the website.
3. Pre-Order Estimated Delivery Time:
   Estimated Delivery Time is the ocean shipping time for the goods arriving at our warehouse. 5 days before arrival, we will inform customers the exact arrival date.

RETURN POLICY

1. 30 Days Free Return Guaranteed: Items can be returned within 30 days of receipt of delivery. Shipping charge may apply. Pre-orders and customized orders can only be returned within 30 days only in case of product defect. 

2. Damage: Any merchandise received damaged must be reported within a maximum period of 5 days following the receipt of the merchandise, to the attention of customer service: customer.ca@decoraport.com. Picture or video proof will be required.

3. Claims: The claim limit is the total order value. 

Exclusions

Some products are non-refundable and non-exchangeable.

• Open box products
• Customized products
• Clearance or final sale merchandise

Customer Service 

• All return, exchange, or warranty request should be made in your Decoraport account or by email to customer.ca@decoraport.com.