1. 30 Days Free Return Guaranteed: Items can be returned within 30 days of receipt of delivery. Shipping charge may apply. Pre-orders and customized orders can only be returned within 30 days only in case of product defect.
2. Damage: Any merchandise received damaged must be reported within a maximum period of 5 days following the receipt of the merchandise, to the attention of customer service: email@example.com. Picture or video proof will be required.
3. Claims: The claim limit is the total order value.
Some products are non-refundable and non-exchangeable.
- Open box products
- Customized products
- Clearance or final sale merchandise
- All return, exchange, or warranty request should be made in your Decoraport account or by email to firstname.lastname@example.org.