RETURN POLICY

1. 30 Days Free Return Guaranteed: Items can be returned within 30 days of receipt of delivery. Shipping charge may apply. Pre-orders and customized orders can only be returned within 30 days only in case of product defect. 

2. Damage: Any merchandise received damaged must be reported within a maximum period of 5 days following the receipt of the merchandise, to the attention of customer service: customer.ca@decoraport.com. Picture or video proof will be required.

3. Claims: The claim limit is the total order value. 

Exclusions

Some products are non-refundable and non-exchangeable.

  • Open box products
  • Customized products
  • Clearance or final sale merchandise

Customer Service 

  • All return, exchange, or warranty request should be made in your Decoraport account or by email to customer.ca@decoraport.com