Frequently Asked Question about LED Backlit Mirrors
2016-10-28 8:55:15 PM
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Q: Will it be the only source of light in a bathroom?

A: No. We do not recommend using a LED Backlit Mirror as the only source of light in a bathroom. 
We recommend having overhead lighting in addition to Lighted Mirrors to create ideal conditions.

Q: Can I install my mirror in a walk-in closet? 

A: Yes you can! You can install the mirror in the bathroom, walk-in closet, above a bedroom dresser, hallway, in an office setting, hair salon, and restaurant or retail store. Many ways you can implement an LED Mirror in your home or business.

Q: Are your mirrors in stock?

A: Most of the mirrors are in stock.

Delivery:

Q: What is dispatch time frame?

A: All mirrors are shipped within 2 business days of order date.

Q: Can I track my mirror?

A: Yes, once shipped and processed – you can track your order on-line with the tracking number emailed to you.

Installation:

Q: Can I install my mirror without a technician?

A: Yes, you can. Installing these lighted mirrors doesn’t require a lot of effort but if you are likely to bring changes in space where you want to install mirror, better to use an electrician.

Q: Is the Installation materials come with the mirror?                                                                                                              

A: Yes, the installation manual is provided and put inside the box, and explains clearly how to install the mirror. 

Q: How does the On/Off IR Sensor work?

A: Touching the IR Sensor switch is enough to turn the lights on and off.

Warranty & Returns:

Q: What is your warranty? What does it cover?

A: All our illuminated mirrors comes with warranty the life for LED mirror has granted 50,000 hours.

Q: What if I receive a damaged mirror?

A: If you receive a damaged mirror, please make a claim by email.
We require that you send us pictures of the damaged mirror. 
We need the following: 
1) One close-up picture of the damaged mirror.
2) One picture of the whole mirror.                                                                                         

Please email us with your pictures and order details to customer.ca@decoraport.com for Canada.

Q: Can I return a mirror and get a refund?

A: If your mirror is not installed yet and still you have the original box you can return but in this case you will be responsible for shipping charges.

Q: How long do LED lights last? Are they easily replaceable?

A: Our Led backlit mirrors last approx 50,000 Hours and yes you can replace the LED strips.

Q: Can I see some photos how to install my LED mirror?                                                       

A: Yes here are some pictures which clearly shows how to wire light up mirror. 

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Post Comments

KEVIN MORRISSEY

posted on 2024-02-22 7:13:25 PM
I have your D214-2432 mirror and the wires are coloured blue and brown. They have a label "L" on the brown wire and a "N" on the blue wire. I just to confirm the the "L" brown wire is the "line" or "hot" wire and the "N" blue wire is the neutral. In the installation manual it shows the line and neutral reversed. It should be line on the right and neutral on the left.

Thank you.

Ben Slone

posted on 2022-01-29 12:03:23 PM
Is the wall switch for the D121-5536A optional and if so does it need to have special characteristics to work with the LED mirror? I'm referencing "4. Mirror & Wall Control" from the Decoraport LED Mirror manual received with the unit. BTW, it appears to be very well packaged.

J S Ross

posted on 2021-09-22 1:51:13 PM
Can I mount the oval mirror long side across; short side up/down.

Lorelay Milian

posted on 2021-06-22 2:51:59 PM
how did you get the bluetooth functionality to work if yours had it ?

amirdin talaohu

posted on 2020-04-27 5:58:59 AM
1

amirdin talaohu

posted on 2020-04-27 5:58:33 AM
1

amirdin talaohu

posted on 2020-04-27 5:58:02 AM
1

amirdin talaohu

posted on 2020-04-27 5:57:29 AM
1

amirdin talaohu

posted on 2020-04-27 5:57:13 AM
1

Paul Sutton

posted on 2018-12-12 3:07:03 PM
What color wire is the hot wire Brown or Blue?

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